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  • Will the goods be delivered to us on the exact day that was originally confirmed?"
    We generally deliver on the confirmed delivery date. However, any factors such as stock shortages, non-compliance with deliveries from the supplier (force majeure) may result in a deviation.
  • What is KTL coating?
    KTL (cathodic dip painting) is a process in which the workpiece to be coated is electrically negatively charged and immersed in a paint bath with positively charged paint particles. These particles are attracted to the workpiece and deposited on it, forming an even film over the entire surface. After the coat of paint has been applied, heat treatment (baking) takes place at 180 to 220 °C.
  • Cutting aluminum as desired costs extra?
    Who knows
  • Why are there packaging units (VPE(s))?
    To achieve better, more economical handling of a product.(screws, Din parts)
  • Why can't an offer be sent immediately? (Long duration for inquiries)
    The requested item must first be requested by us. (Processing time by suppliers delayed according to our offer submission) If necessary, technical queries to the customer.
  • Until when (time) can an NSE order be placed?
    Monday to Thursday 4:30 p.mFriday until 3:15 p.m*Source: Current tour schedule May 1st, 2021
  • Why do we sometimes rewrite orders? (truck -> package)
    For reasons of economy. Optimum use of logistical resources and efficient planning/utilization of tour vehicles.
  • Why can't I purchase every "Aspöck" article? (AM/OEM)
    Our partner Aspöck Systems distinguishes between spare parts dealers and original equipment, which is why there are two different article numbers. One for spare parts dealers and one for original equipment manufacturers.
  • Why can't prices be displayed immediately in the web shop despite registration?
    We are a pure B2B shop. In order to be able to guarantee this, prices can only be viewed with an activated customer account.
  • opening hours
    Monday - Thursday: 8:00 a.m. - 4:45 p.mFriday: 8:00 a.m. - 3:15 p.m.
  • phone number
    You can reach our head office on 02916 946 0.
  • Wie erreiche am schnellsten den passenden Berater?
    Hier sind die wichtigsten Durchwahlen in die entsprechenden Verkaufsabteilungen: Verkauf Nord: 02196 946 001 Verkauf Süd: 02196 946 002 Verkauf Technik (Aufbauten): 02196 946 003 Verkauf Aluminium: 02196 946 004 Verkauf Beleuchtung: 02196 946 005
  • Will the goods be delivered to us on the exact day that was originally confirmed?"
    We generally deliver on the confirmed delivery date. However, any factors such as stock shortages, non-compliance with deliveries from the supplier (force majeure) may result in a deviation.
  • What is KTL coating?
    KTL (cathodic dip painting) is a process in which the workpiece to be coated is electrically negatively charged and immersed in a paint bath with positively charged paint particles. These particles are attracted to the workpiece and deposited on it, forming an even film over the entire surface. After the coat of paint has been applied, heat treatment (baking) takes place at 180 to 220 °C.
  • Cutting aluminum as desired costs extra?
    Who knows
  • Why are there packaging units (VPE(s))?
    To achieve better, more economical handling of a product.(screws, Din parts)
  • Why can't an offer be sent immediately? (Long duration for inquiries)
    The requested item must first be requested by us. (Processing time by suppliers delayed according to our offer submission) If necessary, technical queries to the customer.
  • Until when (time) can an NSE order be placed?
    Monday to Thursday 4:30 p.mFriday until 3:15 p.m*Source: Current tour schedule May 1st, 2021
  • Why do we sometimes rewrite orders? (truck -> package)
    For reasons of economy. Optimum use of logistical resources and efficient planning/utilization of tour vehicles.
  • Why can't I purchase every "Aspöck" article? (AM/OEM)
    Our partner Aspöck Systems distinguishes between spare parts dealers and original equipment, which is why there are two different article numbers. One for spare parts dealers and one for original equipment manufacturers.
  • Why can't prices be displayed immediately in the web shop despite registration?
    We are a pure B2B shop. In order to be able to guarantee this, prices can only be viewed with an activated customer account.
  • opening hours
    Monday - Thursday: 8:00 a.m. - 4:45 p.mFriday: 8:00 a.m. - 3:15 p.m.
  • phone number
    You can reach our head office on 02916 946 0.
  • Wie erreiche am schnellsten den passenden Berater?
    Hier sind die wichtigsten Durchwahlen in die entsprechenden Verkaufsabteilungen: Verkauf Nord: 02196 946 001 Verkauf Süd: 02196 946 002 Verkauf Technik (Aufbauten): 02196 946 003 Verkauf Aluminium: 02196 946 004 Verkauf Beleuchtung: 02196 946 005

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